Mioplastic | Terms and conditions

Terms & Conditions

These Terms and Conditions constitute a public offer agreement between the user (hereinafter referred to as the Student) and Individual Entrepreneur Andrieieva Oksana Bohdanivna (hereinafter referred to as the Contractor).By accessing or using any of the Contractor’s services, the Student agrees to be bound by these Terms and Conditions. This document, along with information published on the Contractor’s website and official platforms, governs the provision of services and the relationship between the Parties.
DEFINITIONSStudent — any individual or legal entity with civil legal capacity who is interested in receiving the services offered by the Contractor.Educational Materials — any texts, infographics, presentations, guides, chatbots, images, audio and video content, works, simulators, templates, or courses made available on the Platform and/or provided by the Contractor in paper, electronic, or any other form. This also includes consultations, support, lectures, trainings, and live broadcasts on social media or messengers, either offline or online. The scope and content of Educational Materials vary depending on the service type and Tariff selected by the Student.Course — a set of educational materials (text, audio, video, tasks, etc.) structured around a specific theme and made available under the conditions described on the Contractor’s website.Consultation — a format where the Student receives answers or clarifications from the Contractor regarding specific questions or theoretical aspects and their practical application.Period — the timeframe during which the services are provided and the Student has access to the Contractor’s services, as outlined on the website for the selected service.Platform — any resource defined by the Contractor (such as an Instagram page, Telegram channel or group, other platforms or applications) where Educational Materials are posted and interactions with Students take place to fulfill the terms of the Agreement. Multiple Platforms may be used for different types of services. The Contractor reserves the right to change the Platform at any time, and the Student is responsible for familiarizing themselves with the Platform’s functionality and ensuring proper use.Program — titles and number of topics, formats, amount of Educational Materials, schedule of lessons, and other relevant information published on the Contractor’s website, social media pages, or advertising materials, or communicated through messaging apps upon request.Tariffs — information about the cost of services, payment terms, discount conditions, access periods to Educational Materials and/or the Platform, and any other applicable benefits.
SUBJECT OF THE AGREEMENT1.1 The Contractor provides the services as specified on the website, and the Student accepts and pays for the selected service in accordance with these Terms and Conditions.1.2 The Contractor independently determines the list of services available under this Agreement and may publish this list on the website, social media pages, promotional materials, or send it to the Student upon request via any messenger.1.3 The service under this Agreement includes granting the Student access to the corresponding Educational Materials via the designated Platform, depending on the chosen service and Tariff, as described on the website and in the Educational Program.1.4 The Services are of informational, educational, and consultative nature. They are not classified as formal educational services subject to licensing under the current legislation of Ukraine, and they do not constitute a treatment plan, as they are purely recommendatory in nature.1.5 The Student assumes all risks related to their health during and after engaging with the educational materials: they are responsible for conducting personal assessments, analyzing contraindications, and acknowledging the necessity of studying both the theoretical and practical parts of the course.1.6 The access period to the Educational Materials may be limited in time, as specified in the respective Tariff.1.7 The Provider reserves the right to change the content of the service, provided that such changes are reflected in the service description on the Provider’s website prior to the Student’s purchase.
ACCEPTANCE OF THE OFFER2.1 These Terms and Conditions shall constitute a legally binding agreement between the Provider and the Student upon acceptance of this public offer. The acceptance of the offer is considered to be the full payment for the Services according to the selected Tariff, under the terms and conditions set forth herein. In case of partial payment, acceptance is confirmed upon the payment of the first installment by the Student.2.2 By making a payment, the Student confirms that they have read and agree to the terms of the Provider’s public offer. If the Student disagrees with any provision of these Terms, they must refrain from accepting the offer and immediately stop using the Provider’s website.2.3 In case the agreement is accepted on behalf of a legal entity, the representative must have proper authority and provide evidence of such authorization to the Provider. The person accepting the offer on behalf of a legal entity affirms and guarantees that they are duly authorized to act on behalf of such entity and have sufficient rights to accept the terms of this public offer.2.4 By using the website and accessing its free materials or services available in the public sections, the Student enters into a separate agreement with the Provider regarding the use of such materials.
TERMS OF SERVICE3.1 To receive services under this Agreement, the Student must provide the following information to the Provider: full name, phone number, email address, a link to their Instagram profile (username), messenger login, and, in some cases, a photo. The Student is responsible for the accuracy, completeness, and reliability of the provided information, including the consideration of potential risks and conducting any required preliminary medical checks necessary before beginning the course.3.2 If additional information is needed, the Provider may request it from the Student. If the Student refuses to provide the required information, or if the provided information is incomplete or raises doubts about its accuracy, the Provider has the right to suspend or deny the provision of services without compensation until the requested data is received.3.3 Services are provided through access to Educational Materials.3.4 The Provider may offer a Tariff that includes, in addition to access to the Educational Materials on the Platform, homework review by the Provider with feedback in the form of comments and/or consultations from the Provider and/or third parties engaged by the Provider.3.5 The selected Tariff may include a certain number of personal consultations (individual and/or group sessions with other participants, held online or offline), provided by the Provider and/or third parties engaged by the Provider. The number of such consultations is specified in the Program, and their schedule is communicated to the Student by the Provider.3.6 Tariffs may include additional benefits such as prizes, bonuses, and other offers, the conditions for which are communicated to the Student through the communication resources designated by the Provider (Instagram page, Telegram channel, Telegram group, or other Platforms).3.7 The start date of service provision is specified on the Provider’s website, social media pages, Telegram channels, or promotional materials. The service is considered to have commenced once access to the Platform containing the Educational Materials is granted, or when access to the Educational Materials is granted if no specific software Platform is used.3.8 The service duration is indicated in the selected Tariff. In some cases, the Tariff may include continued access to the Educational Materials and/or the Platform after the Course has ended, for a period defined in the Tariff. The Provider reserves the right to extend this period by notifying the Student via email, messenger, and/or messages on the Platform.3.9 The Student has the right to request a rescheduling of services to alternative calendar dates and to join the next stream of the Course (under the same service package equivalent in value to the one purchased). Such a rescheduling is permitted only once and must be requested no later than two weeks after the payment date. No refunds will be issued in this case.3.10 Rescheduling of consultations is allowed no later than 24 hours before the scheduled session and is permitted no more than once per month. Rescheduling must be requested by contacting the support team during working hours from 9:00 to 21:00. If the Student fails to notify on time or does not notify at all, the consultation will be considered completed and subject to full payment (100%).3.11 The Parties agree that no act of service delivery (e.g., acceptance certificate) is required to confirm the provision of services. The service shall be considered fully rendered once the Student is granted access to all Educational Materials as defined in the Program and/or described on the Provider’s website.3.12 The Provider has the right to engage third parties (contractors) to fulfill this Agreement without prior approval from the Student. In such cases, the Provider remains fully responsible for the actions of these third parties and the quality of services provided.3.13 The Provider does not guarantee that the services will meet the Student’s or any third party’s goals or expectations, nor does the Provider guarantee any specific result for the Student. Outcomes may vary significantly among Students, even when using the same services. Results depend on the Student’s starting point, the accuracy of technique execution, understanding of the theoretical and practical parts of the Educational Materials, and other factors. The case studies and success stories presented on the website and social media are shared solely to demonstrate individual experiences and do not constitute a promise or guarantee of achieving similar results.3.14 Claims regarding the quality of services must be submitted by the Student via Telegram. The claim will be reviewed within 30 (thirty) calendar days from the date it is received. After this period, the Provider will decide whether to accept the claim or deny a refund. By beginning the training, the Student confirms their acceptance of this public offer.3.15 The Provider reserves the right to exclude the Student from the Program for violation of these Terms and Conditions without any refund of the fees paid.3.16 The Provider may make such a decision without prior warning in cases of gross violations.
PAYMENT TERMS4.1 The cost of services is determined in accordance with the Tariff selected by the Student, which is indicated on the Provider’s website or in electronic communication sent to the Student prior to the start of public sales on the website.4.2 The final price in the payment currency (EURO) is displayed on the payment page and confirmed in the electronic invoice generated by the payment system or in the invoice issued to the Student. If stipulated by the Program, the Student may be offered an installment payment option.4.3 The price of services does not include additional bank or payment system fees, or any currency conversion costs.4.4 Payment for services is made by transferring funds to the Provider’s account or via online payment systems used by the Provider.4.5 The Provider reserves the right to change the payment method at any time at its discretion and/or to discontinue previously available payment options, offering alternative methods instead.4.6 If paying by bank transfer, the Student is obliged to notify the Provider of the completed payment and send proof of payment (receipt or confirmation) via email or messengers (Telegram/Whatsapp), as indicated on the Provider’s website.4.7 Services are considered paid once the funds are credited to the Provider’s bank account.
CANCELLATION AND REFUND POLICY5.1 After payment, the Student has the right to withdraw from the services and request a refund, provided the request is made before the course starts and no later than after viewing the first lesson of the course. After this point, withdrawal is not possible and the Provider is not obliged to issue a refund, as the funds are considered used to cover the costs of service provision.5.2 To withdraw and request a refund, the Student must notify the Provider through the support service. The Provider confirms receipt of the withdrawal request by sending a message to the email address provided at the time of order.5.3 To process the refund, the Student must provide the following information: full name and email address used when placing the order; the name of the selected Tariff; the order date; payment details; the reason for the withdrawal; and any other required information. If the Student fails to provide the necessary information, the Provider reserves the right to reject the refund request, and the funds shall be used to cover the Provider's expenses.5.4 If the refund request is submitted within the specified period and all required information is provided, the Provider will issue the refund within 14 (fourteen) days from the date the claim is reviewed.INTELLECTUAL PROPERTY AND USE OF MATERIALS6.1 Upon receiving the services, the Student is granted access to informational and educational materials, the intellectual property rights of which belong to the Provider or third parties engaged by the Provider.6.2 The use of such content and materials is restricted to the Student's personal use only. Commercial use is prohibited.6.3 Copying, modifying, distributing, or transmitting the materials to third parties without the Provider’s permission constitutes a violation of intellectual property rights.6.4 Any infringement of copyright and related rights is subject to administrative and criminal liability and must be ceased upon the Provider’s demand.6.5 The Student is allowed to publicly quote or share a portion of the Course or Educational Materials solely for the purpose of publishing reviews about the Provider (e.g. on social media), in an amount necessary for such purposes. Proper credit must be given by including an active link to the Provider’s Instagram or Facebook account.6.6 If the Provider determines that the distributed content or its volume violates the Provider’s intellectual property rights, the Student must immediately remove all such content and take any other necessary actions in accordance with the Agreement and/or as requested by the Provider.
RIGHTS OF THE PROVIDER7.1 To request information from the Student necessary to provide the services.7.2 At its discretion, to engage third parties to deliver services (under cooperation agreements).7.3 To independently choose the form (methodology) of service delivery and to define the Program.7.4 To suspend the provision of services in whole or in part if it becomes technically or otherwise objectively impossible to continue.7.5 To change the service start date at any time (by no more than one month) and/or modify the number of informational materials (sessions) in the Course, with prior notice to the Student via any communication channel chosen by the Provider (Instagram page, Telegram channel, Telegram group, or another Platform).7.6 To extend the duration of the course and/or the service delivery period.7.7 To unilaterally terminate service provision without a refund in cases defined in this Agreement, including if the Student deliberately violates the techniques required for practical tasks.7.8 To introduce or cancel discounts, promotions, privileges, loyalty or discount programs without prior notice or consent from the Student.7.9 If it is discovered that the offer was accepted by a person who does not possess full legal capacity, the Provider reserves the right to refuse service until written consent is obtained from such person’s legal representative.7.10 To unilaterally amend the terms of this Agreement, including service prices (Tariffs).7.11 To delete or relocate any content posted by the Student if it infringes the rights of third parties or violates applicable laws.7.12 To issue written warnings, temporarily block the Student’s account, suspend the provision of services, or terminate the Agreement in case of violations by the Student related to content posting rules.
OBLIGATIONS OF THE PROVIDER8.1 To provide the services specified in this Agreement in a timely and complete manner.8.2 Upon request, to inform the Student about the status of the service provision via oral communication, email, or other communication channels.8.3 To provide the Student with technical support through messengers (Telegram, WhatsApp), or other communication channels chosen by the Provider, in order to resolve any technical issues arising during service delivery.8.4 To inform the Student of any circumstances that may hinder or delay the proper and timely provision of services.8.5 Not to disclose private information about the Student or provide access to such data to third parties, except as required by law or this Agreement.
RIGHTS OF THE STUDENT9.1 To receive complete and accurate information about the scope of services provided, as well as clarifications regarding any questions related to service delivery.9.2 To request a refund under the conditions and in the cases defined in this Agreement.9.3 To make audio or video recordings of Educational Materials, consultations, or lectures only with the prior consent of the Provider.
OBLIGATIONS OF THE STUDENT10.1 To pay for the services in a timely manner in accordance with this Agreement.10.2 To read and understand the service conditions, recommendations, and contraindications, undergo any necessary medical examinations, and consider any potential risks.10.3 To provide the Provider with accurate and up-to-date personal information.10.4 To follow the Provider’s recommendations regarding practical tasks and technical setup of communication tools.10.5 To use the services solely for personal purposes, without transferring access to third parties, and without copying and/or downloading Educational Materials or links to them.10.6 Not to use the Educational Materials for commercial purposes.10.7 To observe social communication norms when interacting with the Provider, third parties, and other participants.10.8 The Student must adhere to the Provider’s recommendations and established practice protocols. If certain practices are prohibited, the Student must strictly comply with those restrictions.10.9 The Student must show respect toward instructors and fellow participants.10.10 Aggression, rudeness, disrespectful behavior, and any actions that may endanger personal or others' health or safety, or disrupt the educational process, are strictly prohibited.10.11 In the event of a first violation of this public offer, the Student will receive a formal warning. In case of a repeated violation, the Student will be excluded from the course(s) without a refund.10.12 The Student agrees to submit the required photographs before gaining access to the course materials. These photographs are a mandatory element of the initial diagnostic and assessment of the Student’s baseline condition (Point A), which is essential for proper guidance and progress tracking throughout the course. If the Student fails to provide the photographs within 10 (ten) calendar days from the date of payment, the Provider reserves the right to:deny access to the course; cancel the Student's enrollment in the program;issue a refund.10.13. The Provider shall bear no responsibility for the achievement or non-achievement of results by the Student, as the final outcome depends on multiple individual factors, including but not limited to: adherence to recommendations, baseline condition, consistency of practice, and personal circumstances. The photographs are required solely for internal diagnostics and proper support. Their absence makes proper support impossible but does not impose any liability on the Provider with regard to the result — such liability is not assumed under any circumstances.10.14 Any display of inappropriate behavior, aggression, violation of rules, or signs of psychological instability shall be grounds for immediate exclusion without any refund.
LIABILITY11.1 In case of breach of obligations, provision of false information, or any other violation by either party, liability shall be determined in accordance with applicable law.11.2 The Provider is not liable for the inability to deliver services due to reasons beyond their control (force majeure, technical failures, etc.).11.3 The Provider does not guarantee any specific results for the Student from participation in the services.11.4 The Student shall be liable for:Unauthorized use of materials obtained through the services for resale, distribution, or transfer to third parties;Dissemination of false information about the Provider that harms their professional reputation;Other violations of this Agreement.11.5 In the event of such violations, the Student shall indemnify the Provider for all losses incurred in connection with satisfying third-party claims (whose rights were violated by the Student). The Provider reserves the right to present recourse claims to the Student for compensation of damages and other related expenses.11.6 In case of non-payment or violation of the payment terms, the Provider has the right to unilaterally terminate this Agreement and restrict (block) the Student’s access to the Educational Materials, Platform, etc.11.7 The Student acknowledges and agrees that in the case of such violations, they may be denied access to the Provider’s services in the future, unless otherwise agreed by both parties, and without reimbursement of any previously paid amounts.11.8 Violations may be documented by screenshots, technical means, data showing third-party access to the Platform, or any other reasonable method. Behavioral violations by the Student shall be assessed according to generally accepted ethical standards and the Provider’s subjective evaluation — which the Student accepts and agrees with.11.9 If the services are not provided due to the Provider's fault for more than 30 (thirty) calendar days from the agreed-upon start date, the Provider shall refund the paid amount within 10 (ten) calendar days upon receipt of a written request from the Student, unless otherwise agreed by the parties.11.10 The Student agrees that the Provider’s liability for any claims or demands is limited to the amount paid for the services.11.11 If the Student has paid for the services but did not receive them for reasons beyond the control of either party, such funds may be applied to future services provided by the Provider or refunded upon the Student's request.11.12 The Provider is not responsible for any comments or opinions expressed by participants, nor for any illegal actions of participants toward third parties or vice versa.11.13 The Provider is not liable for harm caused by the Student to themselves or others in case of non-compliance with recommendations or unauthorized modifications to the practice protocols.11.14 Exclusion from the program due to violations of this public offer results in permanent loss of the right to participate in any current or future courses.11.15 Personal support includes diagnostics and individual recommendations related to the practices. Personal support does not include daily communication, life coaching, or instant responses to any situation. Exceptions are individual reactions to the practice, side effects, or acute health conditions. All primary communication takes place through the course chat. Individual questions related strictly to body diagnostics and practice recommendations are discussed within the framework of personal support, provided it is included in the course or participation package purchased by the Student.11.16 No information, material, or consultations provided by the Provider shall be considered a guarantee. Claims regarding the effectiveness of the services used by the Student may not be made against the Provider. All risks and responsibility for the use of the received information, as well as the results, rest entirely with the Student.11.19 Ignorance of this public offer does not exempt the Student from liability for its violation.11.20 By starting the course, the Student confirms their acceptance of this public offer and agrees to comply with it.
PERSONAL DATA12.1 The Parties agree to the processing and storage of personal data disclosed in connection with the conclusion of this Agreement to the extent necessary for its fulfillment, in accordance with the legislation of Ukraine.12.2 By entering into this Agreement, the Student confirms that they are familiar with the rights of data subjects as established by the Law of Ukraine "On Personal Data Protection," as well as with the terms of data processing and access by third parties.12.3 The personal data that may be collected include: full name, email address, phone number, date of birth, social media and messenger usernames, and other data agreed upon by the Parties.12.4 The Student voluntarily consents to the collection, processing, and storage of their personal data by the Provider (either directly, through third parties, and/or via external services) without limitation on duration. Personal data may be transferred to third parties to fulfill the terms of this Agreement or to serve the legitimate interests of the Provider.12.5 The Student authorizes the Provider to record and store phone calls and messages related to the provision of services.12.6 The Student agrees to video and/or audio recording of service delivery (including their participation) and the use of such materials by the Provider for advertising or other purposes not prohibited by law.12.7 The Student’s consent to the use and distribution of their photo/video materials and feedback about the services received—obtained by the Provider or their representatives during service provision—shall be documented via messenger and shall serve as the basis for such publication.12.8 The Provider does not collect any financial information (such as card numbers or bank account data) of the Student during or after the online payment process.
FORCE MAJEURE13.1 The Parties are released from liability for partial or complete failure to fulfill obligations under this Agreement if such failure occurred due to force majeure circumstances arising after the conclusion of this Agreement and preventing its execution. Such circumstances include, but are not limited to: emergencies of a technogenic, natural, or environmental nature; natural disasters; power supply failures; long-term power or Internet outages; deterioration in the health of the Provider; military actions; mass unrest; actions of state authorities; or legal acts that directly affect the ability of the Parties to fulfill the terms of this Agreement.13.2 The Party affected by force majeure shall notify the other Party immediately, and in any case no later than two (2) days after its occurrence. Failure to timely notify or provide proper documentary confirmation deprives the respective Party of the right to refer to the force majeure.13.3 The period for fulfilling obligations under this Agreement is extended for the duration of the force majeure. If such circumstances persist for more than two (2) months, the Parties will agree on the further execution or termination of the Agreement.
OTHER PROVISIONS14.1 This Agreement is concluded in accordance with Article 633 of the Civil Code of Ukraine and is deemed accepted upon the Student's acceptance of this public offer.14.2 The Student guarantees that they possess full legal capacity to accept the Agreement and have the right to manage the funds used for payment.14.3 The Student confirms that they have read, understood, and fully accepted all terms of this Agreement without any reservations or conditions.14.4 Acceptance of this Agreement constitutes unconditional consent to its terms. If the Student disagrees with any provisions, they may not use the Provider’s services.14.5 The Provider has the right to unilaterally amend the Agreement, as well as the procedure, scope, and conditions of service provision by publishing such changes on the website, Platform, or informing the Student via messengers. The changes become effective upon publication.14.6 The Agreement remains in force during the service provision period unless another term is agreed by the Parties or prescribed by applicable law. The Provider’s copyright remains valid for the duration of their lifetime and 70 years thereafter.
Banking Details: Recipient: Private Entrepreneur Andrieieva Oksana Bohdanivna IBAN: UA613220010000026004310097867 Tax ID/EDRPOU: 3236621088